2013年，浙江省工商系统共受理家居装修类消费投诉3307件。其中，涉及质量问题1035件，合同纠纷问题175件，售后服务338件，消费争议金额727.63万元，为消费者挽回经济损失374.52万元。
根据投诉热点难点以及年度监测安排，浙江省工商局近期于全省对流通领域建材商品进行了质量监测抽查。据统计，共抽取了249 批次样品，样品涉及内墙涂料、陶瓷砖、浸渍纸层压木质地板、电线电缆、 塑料 管材、家具、浴霸、取暖器、节能灯等9类商品，结果显示，合格187 批次，合格率75.1%。
各类建材商品合格率分别为：内墙涂料合格率为88.6%，陶瓷砖产品合格率为93.1%，浸渍纸层压木质地板合格率为77.3%，塑料管材合格率为40.9%，电线电缆合格率为56.5%，浴霸抽检合格率为64%，取暖器合格率93.3%，节能灯合格率76%，家具合格率61.5%。
从各类建材商品监测结果来看，陶瓷砖的合格率最高。在对陶瓷砖的放射性核素、耐污染性、耐化学腐蚀性、抗冻性、尺寸和表面质量等项目的检测中，均符合相关规定的要求。浸渍纸层压木质地板的有害物质（甲醛释放量）项目，经检测全部合格。
塑料管材类（包括 PVC -U排水管、电工套管）合格率最低。其中抽样的10批次PVC-U排水管，只有1个批次合格，合格率只有10%。标称“湖州织里龙铭电线厂”生产的电线电缆，经检测多项指标不合格，判定为劣质产品。
目前，浙江省工商局要求各地依据有关规定，做好后续处理相关工作。并决定自3月15日起在全省范围内开展为期6个月的专项整治，重点查处和打击家装和建材商品销售领域的无照经营，“霸王”条款，假冒伪劣、掺杂使假、以次充好行为，商业贿赂行为，虚假宣传、合同欺诈行为，对消费者的合理诉求故意拖延或无理拒绝等各类侵害消费者合法权益行为。
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